by Hospitality Marketing Consultants LLC (“HMC,” “we,” “us”) from you during
your use of our web sites, including vhr.com (collectively, the “Site”). By
What types of personal information do we collect on the Site?
We constantly seek to provide an experience that is responsive to our visitors’
needs. As part of these efforts, we collect, use and analyze certain information.
In particular, we collect the following information:
Request for Information. When you request information related to
our services or properties, we will request your name and contact information such
as street address, phone number and email address.
Contacting Us by Email with Questions or Comments. When you send
us an email from the Site, we may retain information such as the content, your email
address, our response, and the text of any follow-up questions you may have.
We may use this information, for example, to measure how effectively we address
customer concerns online, to personalize your experience, and to continuously improve
Electronic Postcards and Forwarding to Friends. From time to time
this Site may offer a feature that allows you to send an electronic postcard or
otherwise share a message with a friend. If you choose to do so, we will ask
you for your name and email address, and the recipient’s name and email address,
along with the text of any message you choose to include.
Online Surveys. Occasionally, we may conduct online surveys to
better understand the effectiveness of the Site. Your participation in these surveys
is voluntary. Information collected by us when you participate in a survey
may include your name, street address and email address.
Browsing. This Site does not collect personal information when
you browse this Site and request pages from our servers unless you voluntarily and
knowingly provide it to us. This means that we will not know your name, your
email address, or any other personal information just because you browse the Site
unless you access the Site from a link in an email that we sent, or you are a VOILÀ
Hotel Rewards member and have logged in to your account. In these cases, we
will know who you are based on the information you previously supplied to us.
When you request a page from the Site, our servers log the information provided
in the HTTP request header including the IP number, the time of the request, the
URL of your request and other information that is provided in the HTTP header.
We collect the HTTP request header information in order to make the Site function
correctly and provide you the functionality that you see on the Site. We also
use this information to better understand how visitors use the Site and how we can
better tune it, its contents, and functionality to meet your needs.
When choosing to become a VOILÀ Hotel Rewards member, you will have consented
to provide and receive all of the kinds of information described in the VOILÀ Hotel
also refer to the VOILÀ Hotel Rewards Terms and Conditions for more information.
What Information is Collected Through Web Technologies?
We use “cookies” and other technologies on the Site to automatically track information.
Cookies are small pieces of information that our server places on a visitor’s computer
hard drive to enable that person to more easily communicate and interact with the
Site and to provide us with important information on how visitors use the Site.
Cookies can collect information such as the following: a user’s ID and password,
personalize home pages, and identify which parts of a site have been visited or
keep track of previous selections or purchases. Cookies are used to
measure usage of various pages on the Site to help us make our information more
pertinent to your needs and easy for you to access.
Web browsers are automatically set to accept cookies. You may change your
browser settings to either reject cookies or notify you when a cookie is about to
be placed on your computer. Please note, however, that rejecting cookies while
visiting the Site may result in certain parts of the Site not operating correctly
or as efficiently as if they were allowed.
HMC and its third-party service providers also use pixel tags (also known as
“clear gifs”, “beacon gifs” etc.). Pixel tags are not visible to the user
of the Site and consist of a few lines of computer coding delivered with the Web
page. Pixel tags are not used to collect any personal information about you
apart from what you voluntarily provide us in your dealings with HMC. Pixel
tags are used to track customer response to advertisements and website content,
to determine your ability to receive HTML-based email messages, to compile aggregated
statistics about an email campaign for us, and to better target interactive
advertising, enhance customer support and Site usability.
Can Minors Use the Site?
We encourage parents to use the Site with their children. However, this
Site is not directed towards children under the age of 13, and children under 13
should not provide personal information to the Site.
How Do We Secure Transmission and Storage of Information?
We treat the personal information you provide to us as confidential information;
it is, accordingly, subject to our company’s security procedures and policies regarding
protection and use of confidential information. When we ask you for credit
card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you
are using a SSL enabled browser such as Microsoft Internet Explorer, Netscape Navigator,
or Fire Fox. We also use SSL on other pages where you would enter personal
information. This helps to ensure that your information is encrypted as it
travels over the Internet. You will know you are in “secure” mode when the
padlock or key icon in the lower right-hand or left-hand corner of the computer
screen appears in the locked position. In addition, when accessing an SSL-secured
server, the first characters of the Site address will change from “http” to “https.”
After information reaches HMC, it is stored on a server that resides behind firewalls
designed to block unauthorized access from outside of HMC. In the unlikely
event that we believe that the security of your personal information in our possession
or control may have been compromised, we may seek to notify you of that development.
If a notification is appropriate, we would endeavor to do so as promptly as possible
under the circumstances, and, to the extent we have your email address, we may notify
you by email.
Where Will We Store and Maintain the Information?
We maintain this Site in the United States. By providing personal information
and other information to this Site, you understand and consent to the collection,
use, processing and transfer of such information to the United States and other
countries or territories which may not offer the same level of data protection as
Due to the global nature of our business, personal information will also be shared
with affiliated companies, hotels, third party services providers, and as described
With Other Companies?”) which may be located in countries or territories which may
not offer the same level of data protection as the country in which you reside.
How Will We Use Personal Information?
We will use personal information provided by visitors to fulfill the purpose
disclosed at the time the visitor information is requested.
Does HMC Share Personal Information With Other Companies?
We may share the information with our affiliated companies, and we contract
with other companies to perform various functions necessary to meet your specific
requests, administer the Site, and to communicate news and deliver promotional materials.
We will share with these other companies only that personal information they require
to fulfill your orders. These companies agree that they will not use or disclose
that personal information for any other purpose.
Other than as explained in this policy, we will not disclose any personal information
we collect from you to others without your permission, except in certain limited
circumstances: (a) to protect the security of our websites; (b) to protect ourselves
against liability; (c) in response to legal process’ (d) if we believe in good faith
that the law requires it; or (e) in connection with a sale of our business or company.
If I Link to Another Website and Provide Information to that Website, How Will
that Information be Handled?
We do not control and shall not be responsible for the collection of personal
information by third party websites, including websites owned or controlled by franchises,
third party owners or participating VOILÀ hotel properties, hotel room distributors,
or websites not controlled or authorized by HMC. Third party websites that
are accessed through links on the Sites have separate privacy practices. We
have no responsibility or liability for the practices and policies implemented by
third parties on their websites. Third party websites may have received permission
from HMC to use VOILÀ Hotel Rewards logos or trademarks but will not offer a link
to other non-HMC sites (including those of our advertisers, content providers, vendors,
independent hotels, affiliates and partners), your visits to those sites are not
Policy from time to time in order to meet changes in the regulatory environment,
business needs, or to satisfy the needs of our members, participating hotels, or
strategic marketing. A notice will be posted on this the Site whenever the Privacy
Policy is changed in a material way.
Can I Review or Change My Information?
Yes. If you want to review, correct, or change personal information that
you have previously provided to us, please send us an email at
firstname.lastname@example.org. If you wish to review your preferences, you can do so by logging
into your VOILÀ account at
www.vhr.com. If you have comments or questions regarding HMC’s data privacy
email@example.com, by telephone (+1 949-833-8000), or postal mail (4701 Von Karman
Avenue, Suite 300, Newport Beach, CA, 92660, United States of America).
SPECIAL NOTIFICATION FOR CALIFORNIA RESIDENTS: Although HMC does not share personal
information with unrelated third parties for their own direct marketing purposes,
many participating VOILÀ hotels, which are separately owned and operated, are permitted
to use the personal information they receive from HMC to market their hotels.
If you are a customer who resides in the State of California, you may request from
HMC information about our disclosures of certain categories of personal information
to third parties for their direct marketing purposes. Such requests must be
submitted to us by email at 4701 Von Karman Avenue, Suite 300, Newport Beach, CA,
92660, United States of America or
firstname.lastname@example.org. This request may be made no more than once per calendar year.
We reserve our right not to respond to requests submitted other than to the address
specified in this paragraph.